SALON POLICIES

 We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind our lash specialists may have other appointments after yours. We will always do our best to accommodate you. 

 If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late we will try our best to accommodate you but reserve the right to reschedule your appointment if we are unable to. Please keep in mind we will always do our best to accommodate your session. 

 If you’re a client who wants to get their lashes filled on top of another lash artists work and you don’t understand why the lash artist doesn’t accept foreign refills, these are some reasons why: They don’t want to be held liable for a client that has a reaction after doing their refill not knowing if it was from their work or the previous lash technician’s work. They don’t want to work on lashes that could possibly not be isolated properly, have too much glue on them, or even just not done the right way. They don’t want to use different lash materials/ brands on the foreign refill client, knowing that it won’t be the same as they have on from the previous lash technician. They want their work to be fully theirs because after getting extensions your are a walking advertisement for that lash technician and they want their work to stand out and look good without it being misunderstood for someone else’s work. 

We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via  email. Please honor your appointment, if you must cancel or reschedule please do so at least 24-Hours * before your appointment time to avoid a cancellation fee.

You will be billed a  $75  cancellation fee for  each appointment that is cancelled less than 24 - hours before the appointment time.

• No-shows will be billed for the full (100%) amount for the appointment.
• Clients who have no-showed for appointments will be asked to prepay/pay towards their visit when booking future appointments.
• All appointment cancellations must be made & confirmed via text or email.. 

 We reserve the right to charge a no show fee through Paypal totaling 100% of the service to those who do not show up to an appointment. This must be paid before a reschedule date is given. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds. 

 Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect. 

 Clients must be at least 16 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation. 

 We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session. 

  If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes.
2 Week Fills: No more than 30% loss of initial set
3/4 Week Fills: No more than 50% loss of initial set
5+ Week Fills: You will need a new full set of lashes. Even if you have lash retention, lashes need maintenance at least once a month to ensure your lashes are happy and healthy. We must remove lashes that are grown out. 

  Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.